There will be a processing fee of $25.00 plus G.S.T.įor more information or to contact the SOBP team, please visit Key InformationĮach health care location (such as hospitals, labs, x-ray clinics, and pharmacies) submits key patient health information to Alberta Netcare. To request an SOBP for an earlier period back to October 1, 1993, please complete a ‘ Request for a Statement of Benefits Paid Form’. To request an SOBP for the free period, an automated service is available by calling 7 or toll free by dialing 310-0000, then 78. Item number 5 is provided free of charge from July 1st of the previous year to the current date. supportive documentation, such as a Guardianship Order, Power of Attorney or Grant of Administration, if you are requesting health information on behalf of another individual.a copy of the requester’s photo identification and health care card and.Remember when submitting a request for health information from Alberta HealthĪ completed and signed Health Information Access Request form Operator’s Licence or any government issued photo identification to verify the address.Fill out the " Request to Access Health Information" form, please return the completed document along with copies of the following:Īlberta Personal Health Card to conduct the search and Items numbered 1-4 are provided free of charge. This report details the registration number, date of service, hospital, practitioner, and the dollar amount paid to the service provider – from Apto September 30, 1993. This report details the prescriptions which have been prescribed and dispensed to an individual – from Januto present date Pharmaceutical Information Network (PIN) Log.This report details who has accessed your electronic health records – from Apto present date Health Information Access Services Provided by Alberta HealthĬontact phone 78, or email or Confidential Fax 78Īccess personal health information in the custody and/or control of Alberta Health If your health care providers do not have access to Alberta Netcare and you have not recently received health services at an AHS facility you may approach Alberta Health to discuss other options for obtaining your records. If your health care providers do not have access to Alberta Netcare but you do have a current care relationship with Alberta Health Services (AHS), for example having recently received treatment in an AHS hospital, you may contact AHS Health Information Management to request access to your Netcare record.įor more information about this option please contact AHS at or toll free 1-85 or click here. The OIPC can be contacted by telephone at 1-88 or by email at 2 If you require assistance or have questions regarding making an access request for your Alberta Netcare records, or any other health information related questions, please contact the HIA Help Desk by calling 310-0000 (toll free) then 78 or by emailing you believe a health care provider has inappropriately refused your access request or you suspect your information has been subject to the privacy breach you may contact the Office of the Information and Privacy Commissioner (OIPC) to ask for a review of the decision or file a complaint. Access requests may be subject to fees and limited exceptions. This request may be submitted informally but your provider may require you to submit a formal access request. Your first step should be to visit a health care provider with whom you have a current care relationship, such as your family physician or local pharmacist, and who has access to Alberta Netcare to request to view or receive a copy of your record. Options to request records contained in Alberta Netcare For some facilities we might have records up to 12 years old, while for others we might only have a few months’ worth. These facilities did not all start sending information at the same time, so the dates vary by location for the earliest dated records available. For additional information about what comprises the Alberta Netcare EHR, please visit Each piece of information that is available in Alberta Netcare comes from a health service facility in Alberta. It is not a complete medical record and is much different than the detailed records maintained by a physician or other health care providers. The Alberta Netcare EHR is a secure summary of important information that includes lab test results, prescription dispensing information and diagnostic imaging.
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